Your Questions Answered


What is the Magic fountain? 

Magic fountain is a pet water fountain.

Our simple solution for the health of your pet.

3 layered filters, 3 fountain modes and universal USB port connection.

The Magic fountain is the best way to indulge your loved one.  

Is the power plug universal?

Thanks to the USB port, the Magic fountain is completely universal!


Is my payment secured?

Our customers secure is on the top of our mind.

For that reason we took the best security measures, to make sure you get the best experience possible.

SSL protocol protectes communication.

Safest payment options for your protection.

That means your payment is totally safe and secure!

How do I know when to fill the fountain? 

Massive 2.4 liters capacity made sure your pet never left out of water again. LED light & water level window made especially to show you when water about to finish.

What Is In The Box?

Basic Pack
1x Magic Fountain - pet water fountain

1x Water pump

1x Premium 3 layered filter

1x English manual book

Premium Pack

1x Magic Fountain - pet water fountain

1x Water pump

5x Premium 3 layered filter

1x English manual book 

Ultimate Pack
2x Magic Fountain - pet water fountain

2x Water pump

10x Premium 3 layered filter

2x English manual book 

Is the Magic Fountain noisy?

We guarantee that the fountain is so quiet, you wont notice it's on at all.


How to replace the filters? 

4 Simple steps.

How often should the filter be replaced? 

For maximum effect and protection, the recommended and effective lifespan of each filter is 14 days.


What is your shipping policy? 

In short - shipping policy:

All products are FREE SHIPPING.
 

depending on the country, your package will usually arrive 5-12 days after the order is placed.

During coronavirus (Covid-19) Shipping times may change.
We know shipping is a crucial part of our experience and we take it very seriously.



Full Shipping Policy:

Below you can view all the countries we currently ship to


Australia,  Austria, Belgium, Canada, Denmark, Finland, France, Germany, Italy, Japan, New Zealand, Norway, Poland, Portugal, Sweden, United Kingdom,  United States

Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates


Shipping is free.


Shipment to P.O.  addresses


Magic Fountain Store ships to addresses within the mentioned countries.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


Magic Fountain Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


Contact our customer service, we will take care of that.


Please save all packaging materials and damaged goods before filing a claim.